ENGLISH

RETURNS

All exchange and return costs must be borne by the consumer.
Our terms of return policy are subject to change if you have any questions about this offer. please call contact us.

IMPORTANT: Some heavily discounted items may be marked SALE NO RETURN; in that case, you will not be eligible for a refund, exchange or credit.

ELIGIBILITY FOR RETURNS & CHANGES

1) Conditions:

  1.  You can change items purchased by others, to return items, they must not be used, damaged, or washed and must carry all their labels.
  2.  Footwear: shoes scrapes easily on any hard surface. It should be tested on a carpeted surface. The boxes containing the footwear are an important part of the product presentation and must be returned undamaged, along with the footwear.
  3.  Tops and Dresses: Please be careful not to stain clothes with makeup or deodorant.
  4. All exchange and return costs must be borne by the consumer.

2) Times available for returns:

  1. For local purchases: 5 business days.*
  2.  For the rest of the world: 15 business days.*

 3) Discounted Products:

  1. Only items with a discount of less than 20% will be considered eligible,
  2. Items with discounts have only 5 days to returns or changes. 

4) Products not available for returns:

The category swimwear are no subject to changes or returns. 

5) In case you will not be able to opt for the refund, a change or store credit:

  1.  If you wish to make a change for another size, you can request that the new size be retained.
  2.  If you want to make a change for a different color or style, we recommend contacting the customer service so that the item is retained and so it is not sold while we wait for your package.

Discounts anot valid in the physical showroom. Exchanges cannot be exchanged for cash

IMPORTANT: All exchange and return costs must be borne by the consumer.

* After receiving your order.
** Our terms of return policy are subject to change if you have any questions about this offer. please call contact us.

HOW TO MAKE A RETURN OR CHANGE?

All exchange and return costs must be borne by the consumer.

1) Eligible merchandise

  • Some heavily discounted items may be marked SALE NO RETURN; in that case, you will not be eligible for a refund, exchange or credit.
  • Discounts anot valid in the physical showroom. 
  • Exchanges cannot be exchanged for cash.
  • All discounted products have only 5 days to returns and changes.
  • Category swimwear are not subject to returns and changes. 

2) Terms and Conditions

Our terms of return policy are subject to change if you have any questions about this offer. please call contact us.

3) Process
Indicate by email to hello@blanqsand.com (hello@shopconceptbrands.com) if it is an exchange or return

  • FOR CHANGES
  1. Indicate the model or size you want. We recommend that you reserve the product by contacting customer service, so that it does not run out while you wait for the package.
  2. Pack the item (s) and the invoice in a bag or box and send it to the following address: AV. FEDERICO BOYD, CALLE 51 ESTE, BUILDING HI POINT, PISO M, PANAMA- Panama City.
  3. Once the package is received, it will be verified that it complies with the specifications required to opt for an exchange or return.
  4. The changed product will be shipped to the same delivery address of the first product once the process has been verified.

Remember that you must be within the estimated time to be able to carry out this procedure and the product keep its labels WITHOUT EXCEPTIONS.

  • FOR RETURNS
  1. Indicate the model or size you want. We recommend that you reserve the product by contacting customer service, so that it does not run out while you wait for the package.
  2. Pack the item (s) and the invoice in a bag or box and send it to the following address: AV. FEDERICO BOYD, CALLE 51 ESTE, BUILDING HI POINT, PISO M, PANAMA- Panama City.
  3. The management of returns takes between 3 and 10 business days from when they arrive at our facilities.
  4. Once the package is received, it will be verified that it complies with the specifications required to opt for an exchange or return.
  5. The money will be refunded by coupon or credit in the store.
  6. Once the return has been processed and the money has been returned, you will receive an email confirming the return.

To consult the conditions, check the ELIGIBILITY FOR RETURNS AND EXCHANGES section

FOLLOW-UP AND LOCATION

HOW CAN I TRACK MY SHIPMENT?

You can track your shipment through an online portal. DHL offers several online portals to track your shipment depending on the product and the country of shipment. Usually, your online store sends you a link to the portal. See the tracking page for information on our tracking portals.

WHAT IS A TRACKING NUMBER / IDENTIFICATION?

A tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length can vary from 10 to 39 characters.

WHERE CAN I FIND MY TRACKING NUMBER / ID?

In general, the loader or online store can provide the tracking number or identification. If you ordered a product from an online store, the confirmation email or shipping notification often contains the tracking number or identification.

Otherwise, contact your charger or online store.

WHEN WILL I KNOW MY INFORMATION?

You should see the follow-up events within 24-48 hours after receipt of the tracking number / ID. The reason for this delay is that, in most cases, the first tracking event only appears once the shipment was delivered to us, that is, once the shipment has left the dispatch center of your online store .

WHY THE STATUS OF MY SHIPMENT HAS NOT CHANGED?

Your shipment may be delayed. Delays in the delivery time may be due, for example, to meteorological incidents, customs or delays. In case your shipment has not arrived within 10 days after the expected delivery date, contact your sender or online store. The sender or the online store can initiate an investigation for lost items.

WHY DOES NOT MY TRACKING NUMBER / ID WORK?

In case your tracking ID does not work, contact your sender or online store. Shipments sent with a regular postal service can not be traced.

DELIVERY

WHEN IS MY SHIPMENT DELIVERED?

The delivery time of your shipment depends on the level of service you have chosen. The online store usually shows the delivery time on your website. Keep in mind that the usual delivery times may vary depending on the type of product and the origin / destination relationship, from 2 to 3 days for neighboring countries up to 20 days for distant countries.

WHY IS MY SHIPMENT STILL NOT DELIVERED?

Delays in the delivery time may be due, for example, to meteorological incidents, customs or delays. In case your shipment has not arrived within 10 days after the expected delivery date, please contact your sender or online store to initiate an investigation with DHL for lost items.

WHO CAN I CONTACT IF I DID NOT RECEIVE MY SHIPMENT?

If you have not received your shipment, contact your sender or online store. If you can not provide an updated status of your shipment, please contact our local Customer Service. You can find our contact information here.

CAN I CHANGE MY ADDRESS?

It is not possible to change the address once the shipment has been sent.

CAN I CHANGE THE DELIVERY DATE OR DELIVERY TIME?

It is not possible to change the delivery date or delivery time once the shipment has been sent.

WHY DO CUSTOMS HAVE MY SHIPMENT?

The shipments must be personalized. The customs clearance process times vary from country to country and can not be influenced by DHL. For some countries, tariffs and taxes may be payable. Customs can retain your shipment because they require more information. In this case, they will contact you.

WHAT ARE THE RIGHTS AND TAXES?

Tariffs and taxes are excise taxes. Customs duties apply to certain goods purchased abroad. Value added taxes (VAT) are generally collected in the country where the purchased goods are consumed. The tariffs and taxes differ according to the country. Depending on the rights of the country and the taxes are settled with the post office or the customs office.

COMPLAINTS

MY SHIPMENT IS DAMAGED OR THE CONTENT IS MISSING. WHAT I CAN DO?

If you merchandise arrived damaged, contact customer service at hello@blanqsand.com immediately and read our SHIPPING AND RETURNS section.

Blanq Sand only sells authentic, first-hand merchandise that it purchases directly from the designer. Be aware that even these types of products can have manufacturing flaws, such as occasional skipped seams or other manufacturing defects.

All items sent as damages must not be used, washed and must carry all their original labels.

MY SHIPMENT IS NOT DELIVERED WHAT CAN I DO?

When your shipment is not delivered, contact your sender or online store. Keep in mind that only the sender can file a claim as it is the contractual partner of DHL.

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