MARKETPLACE

CAN YOU CONSIGN GOODS THROUGH YOU?

Yes. The consignor must first send an email to info@blanqsand.com including complete catalog of the Collection to be promoted, preferably recent collections, name, suggested price (the final sale price will be established by the parties contemplating shipping and extras expenses, After receiving the mail from the aforementioned Consignor, BLANQSAND.COM will review and respond by sending a Consignment Form, which the Consignor must complete, sign and forward it to BLANQSAND.COM in the same way so that You can program the working method of the consignor parts.

VALUATION PROCESS

The pieces to be consigned will be approved or not to be sold on our website, in accordance with our Quality Standards.

In case the parts are accepted by the BLANQSAND.COM, the designer / consignor will take care of the freight or transport to our warehouse in origin.

DELIVERY OF MERCHANDISE

The consignor must deliver in adequate packaging to protect the item against moisture, dirt and minor impacts. Fragile or sensitive items must be delivered in special packaging.

After passing the received merchandise / article (s) to be sold, BLANQSAND.COM will take charge of the presentation of the article to be sold, in particular by the presentation on our Website including a detailed description and the production of the photographs of the item to be sold. However, in order to prepare this information, the supplier must provide detailed information on the products to be sold.

ROTATION OF MERCHANDISE

BLANQSAND.COM is authorized that the photos and descriptions of the articles will remain for a maximum term of six (6) months with the reference, through the B2C that is our online sales platform.
If you have any questions about our material that appears on the website, please contact us at info@blanqsand.com

ORDERS AND ORDERS

HOW LONG DOES MY ORDER TAKE TO ARRIVE?

Between 24 and 48 business hours it´s our express service.

Business hours: Monday to Friday, 8:00 am – 5:00 pm (GMT-5).

DO I HAVE TO PAY FEES?

It will depend on the local policies of your country, probably if necessary, unfortunately we have no control over this.

HOW CAN I FOLLOW MY ORDER?

As soon as your order is sent, an email will arrive with your Tracking Number, which you can use on the DHL website to follow the status of your order.

HOW DO THE PRE-ORDERS WORK?

The pre-orders are products in which we currently do not have stock, however it will arrive at the date indicated an we will be able to place your order. Added to this we offer the ability to split the payment in two, the first part at the time of ordering and the second part at the time your order is placed.This second payment is automatically charged at the moment your order is placed (as you previously authorized on your checkout.

MY GUIDE NUMBER INFORMS ME THAT MY ORDER HAS ARRIVED BUT I HAVE NOT RECEIVED ANYTHING.

If this happens we suggest you perform the following actions: -Verify the shipping address in your order. -Verify if someone in your home has not received the order for you. -Wait for 1 to 2 extra days (situation that happens very rarely) – If your order continues without reaching CONTACT US.

CUSTOMER SERVICE

HOW CAN I CREATE AN ACCOUNT?

You can create an account by clicking here . You can also create it when placing an order

IN WHAT CURRENCY ARE THEIR PRICES?

Our prices are US dollars and Euros.

HOW CAN I RETURN A PRODUCT?

All exchange and return costs must be borne by the consumer.

1) Eligible merchandise

  • Some heavily discounted items may be marked SALE NO RETURN; in that case, you will not be eligible for a refund, exchange or credit.
  • Discounts anot valid in the physical showroom. 
  • Exchanges cannot be exchanged for cash.
  • All discounted products have only 5 days to returns and changes.
  • Category swimwear are not subject to returns and changes. 

2) Terms and Conditions

Our terms of return policy are subject to change if you have any questions about this offer. please call contact us.

3) Process
Indicate by email to hello@blanqsand.com (hello@shopconceptbrands.com) if it is an exchange or return

  • FOR CHANGES
  1. Indicate the model or size you want. We recommend that you reserve the product by contacting customer service, so that it does not run out while you wait for the package.
  2. Pack the item (s) and the invoice in a bag or box and send it to the following address: AV. FEDERICO BOYD, CALLE 51 ESTE, BUILDING HI POINT, PISO M, PANAMA- Panama City.
  3. Once the package is received, it will be verified that it complies with the specifications required to opt for an exchange or return.
  4. The changed product will be shipped to the same delivery address of the first product once the process has been verified.

Remember that you must be within the estimated time to be able to carry out this procedure and the product keep its labels WITHOUT EXCEPTIONS.

  • FOR CHANGES
  1. Indicate the model or size you want. We recommend that you reserve the product by contacting customer service, so that it does not run out while you wait for the package.
  2. Pack the item (s) and the invoice in a bag or box and send it to the following address: AV. FEDERICO BOYD, CALLE 51 ESTE, BUILDING HI POINT, PISO M, PANAMA- Panama City.
  3. Once the package is received, it will be verified that it complies with the specifications required to opt for an exchange or return.
  4. The money will be refunded by coupon or credit in the store.

To terms and conditions, consult the ELIGIBILITY OF RETURNS AND EXCHANGES section

MY MERCHANDISE ARRIVED DAMAGED

If you merchandise arrived damaged, contact customer service at hello@blanqsand.com immediately and read our SHIPPING AND RETURNS section.

Blanq Sand only sells authentic, first-hand merchandise that it purchases directly from the designer. Be aware that even these types of products can have manufacturing flaws, such as occasional skipped seams or other manufacturing defects.

All items sent as damages must not be used, washed and must carry all their original labels.

WE NO LONGER HAVE INVENTORY IN THE PRODUCT YOU WANT, WILL YOU COME BACK?

We try to keep inventory of all our clothes but sometimes they move too fast!

MY GUIDE NUMBER INFORMS ME THAT MY ORDER HAS ARRIVED BUT I HAVE NOT RECEIVED ANYTHING.

If this happens we suggest you perform the following actions:

-Verify the shipping address in your order.

-Verify if someone in your home has not received the order for you.

-Wait for 1 to 2 extra days (situation that happens very rarely)

Product added to wishlist

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