ENGLISH
FOLLOW-UP AND LOCATION
You can track your shipment through an online portal. DHL offers several online portals to track your shipment depending on the product and the country of shipment. Usually, your online store sends you a link to the portal. See the tracking page for information on our tracking portals.
A tracking number or ID is a combination of numbers and letters that uniquely identifies your shipment. The ID length can vary from 10 to 39 characters.
In general, the loader or online store can provide the tracking number or identification. If you ordered a product from an online store, the confirmation email or shipping notification often contains the tracking number or identification.
Otherwise, contact your charger or online store.
You should see the follow-up events within 24-48 hours after receipt of the tracking number / ID. The reason for this delay is that, in most cases, the first tracking event only appears once the shipment was delivered to us, that is, once the shipment has left the dispatch center of your online store .
Your shipment may be delayed. Delays in the delivery time may be due, for example, to meteorological incidents, customs or delays. In case your shipment has not arrived within 10 days after the expected delivery date, contact your sender or online store. The sender or the online store can initiate an investigation for lost items.
In case your tracking ID does not work, contact your sender or online store. Shipments sent with a regular postal service can not be traced.
DELIVERY
The delivery time of your shipment depends on the level of service you have chosen. The online store usually shows the delivery time on your website. Keep in mind that the usual delivery times may vary depending on the type of product and the origin / destination relationship, from 2 to 3 days for neighboring countries up to 20 days for distant countries.
Delays in the delivery time may be due, for example, to meteorological incidents, customs or delays. In case your shipment has not arrived within 10 days after the expected delivery date, please contact your sender or online store to initiate an investigation with DHL for lost items.
If you have not received your shipment, contact your sender or online store. If you can not provide an updated status of your shipment, please contact our local Customer Service. You can find our contact information here.
It is not possible to change the address once the shipment has been sent.
It is not possible to change the delivery date or delivery time once the shipment has been sent.
The shipments must be personalized. The customs clearance process times vary from country to country and can not be influenced by DHL. For some countries, tariffs and taxes may be payable. Customs can retain your shipment because they require more information. In this case, they will contact you.
Tariffs and taxes are excise taxes. Customs duties apply to certain goods purchased abroad. Value added taxes (VAT) are generally collected in the country where the purchased goods are consumed. The tariffs and taxes differ according to the country. Depending on the rights of the country and the taxes are settled with the post office or the customs office.
COMPLAINTS
When your shipment is delivered with the local publication, you must go to the local post office within 7 days to receive a damage report. Please send the damage report to your shipper or online store. Your sender or online store will then claim the damaged or lost package with DHL. Keep in mind that only the sender can file a claim as it is the contractual partner of DHL.
When your shipment is not delivered, contact your sender or online store. Keep in mind that only the sender can file a claim as it is the contractual partner of DHL.
RETURNS
You can manage it directly in your account in the orders section, where with simple steps we can help you in this management. You can also download a small form where you can detail the reason for the return or change and thus meet your needs. Keep in mind the following observations when making a return or change:
If you return an item purchased in BLANQSAND, you can request the full refund of the amount paid up to 15 days after the purchase. You can change items purchased by others up to 15 days after purchased. To return items, they must not be used, damaged, or washed and must carry all their labels.
Items with discounts have only 5 days to returns or changes.
The category swimwear are no subject to changes or returns.
Free shipping and returns valid on all purchases made in blanqsand.com.
Discounts anot valid in the physical showroom. Exchanges cannot be exchanged for cash.
Our terms of return policy are subject to change if you have any questions about this offer. please call contact us.
In case you will not be able to opt for the refund, a change or store credit. If you wish to make a change for another size, you can request that the new size be retained. If you want to make a change for a different color or style, we recommend contacting the customer service so that the item is retained and so it is not sold while we wait for your package.
If you purchased at a regular price and is now discounted, we are pleased to offer you a price adjustment for 15 days after the purchase date. Please contact our customer service at +(507) 395 49 00 or write to hello@blanqsand.com for more information about our price adjustment.
All of our orders include a return label with pre-paid shipping costs. To return the item:
- Indicate on the same invoice if it is a change or a return.
- For changes (c): Indicate the model or size you want. We recommend that you book the product by contacting the customer service, so that it does not run out while you wait for the package.
- Pack the item (s) and invoice in the bag or return box and attach the address label.
- Transfer the package to a DHL EXPRESS office nearest you and you do not need to do more than your share. To find the nearest office visit. www.dhl.com/en/express.html.
- If you wish to send your return without using the return label that we have provided, please send your return to the following address: AV. FEDERICO BOYD, STREET 51 ESTE, EDIF HI POINT, PISO M, PANAMA- Panama City.
CONDITIONS:
- You have 15 days to return your item.
- Items with sale have only 3 days to returns or changes.
- No refunds on products in the category swimwear and intimate garments.
